Microsoft 365 & Systems Administrator
Holiday Inn Express — Markham, ON
Jan 2026 – Present
- Administer a full Microsoft 365 tenant (Entra ID, Exchange Online, SharePoint, Teams, and Intune), including user provisioning, licensing, and device compliance.
- Manage identity and access operations: MFA, Conditional Access, role-based access control (RBAC), and user lifecycle administration.
- Designed and deployed a fully automated M365 reporting solution (Power Automate, SharePoint, Outlook) that eliminated 4–5 hours of manual work nightly — 1,500+ hours annually — with zero failures across 98+ production runs.
- Developed a Python reporting service (hosted on Hugging Face) transforming raw operational data into branded PDF summaries.
- Support enterprise platforms including Salesforce and Amadeus Delphi, ensuring secure access, availability, and data integrity.
- Act as overnight IT support escalation, resolving 95% of incidents on first contact across Wi-Fi, PMS, keycard systems, M365 apps, printers, and POS terminals.